Frequently Asked Questions
Everything you need to know about our premium electronics and services.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.
What is your return policy for electronic items?
We offer a 30-day return policy on all hardware. Items must be in their original packaging and include all accessories to be eligible for a full refund.
Do Lorex products come with a manufacturer warranty?
Yes, all our electronics come with a standard one-year limited warranty that covers manufacturing defects. Extended protection plans can be purchased separately.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Affirm for qualifying purchases.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your security cameras compatible with smart home systems?
Most of our latest models are compatible with Amazon Alexa and Google Assistant, allowing you to view live feeds using voice commands.