Returns & Exchanges

At Lorex, we stand behind our high-performance security technology and offer a 30-day money-back guarantee to ensure your complete satisfaction. If you are not entirely happy with your purchase, you can return your items for a full refund or exchange within the specified period.

Return Process

• 1.
  Initiate Your Request

  Log in to your Lorex account and navigate to the 'Order History' section to submit a Return Merchandise Authorization (RMA) request.

• 2.
  Prepare the Package

  Securely pack the electronics in their original packaging, ensuring all cables, manuals, and mounting hardware are included to avoid restocking fees.

• 3.
  Ship the Items

  Attach the provided prepaid shipping label to the outside of your box and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned hardware for quality assurance, we will process your refund to the original payment method within 5-7 business days.